PRIVACY POLICY

eBike.mt – Viral Marketing Ltd

Last updated: 14 May 2026

Welcome to the website of eBike.mt, operated by Viral Marketing Ltd. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, make a booking, contact us, or use our services.

  1. DATA CONTROLLER

Viral Marketing Ltd
Operating brand: eBike.mt
Malta
Email: info@ebike.mt
Website: https://ebike.mt

  1. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Full name
• Email address
• Phone number
• Billing details
• Residential address
• Identification documents
• Payment and booking information
• Communications via email, WhatsApp or contact forms
• IP address and website usage data

  1. PURPOSES OF PROCESSING

We process personal data for the following purposes:

• Managing reservations and rental services
• Providing customer support
• Identity verification and fraud prevention
• Security and insurance requirements
• Payment processing and deposit management
• Legal and regulatory compliance
• Website analytics and improvements
• Marketing communications where permitted

  1. LEGAL BASIS FOR PROCESSING

We process personal data based on:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent where required

  1. PAYMENT PROCESSING

Payments are processed via secure third-party payment providers. We do not store full credit card details on our servers.

  1. SECURITY DEPOSITS

A valid credit card may be required for security deposit pre-authorisation. Deposit release times depend on the issuing bank and payment provider.

  1. IDENTITY DOCUMENTS

We may request identification documents for legal, insurance, tourism authority and operational compliance purposes.

  1. COOKIES

Our website may use cookies and similar technologies to improve functionality, analyse traffic and enhance user experience.

  1. THIRD-PARTY SERVICES

We may share personal data with trusted third-party providers including payment processors, booking systems, hosting providers, accountants, insurers and legal advisors where necessary.

  1. INTERNATIONAL DATA TRANSFERS

Some service providers may process data outside the EEA. Appropriate safeguards are implemented where required.

  1. DATA RETENTION

Personal data is retained only for as long as necessary for operational, contractual, legal, tax, insurance and security purposes.

  1. YOUR GDPR RIGHTS

Users may have the right to:

• Access their data
• Correct inaccurate information
• Request deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with a supervisory authority

  1. MARKETING COMMUNICATIONS

Users may unsubscribe from promotional communications at any time using the unsubscribe link or by contacting us directly.

  1. CHILDREN’S PRIVACY

Our services are not directed to individuals under the age of 18.

  1. WEBSITE SECURITY

We implement reasonable technical and organisational measures to protect personal data against unauthorised access, misuse or loss.

  1. THIRD-PARTY LINKS

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

  1. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Updates will be published on this page.

  1. CONTACT INFORMATION

Viral Marketing Ltd
Operating brand: eBike.mt
Email: info@ebike.mt
Website: https://ebike.mt

IMPORTANT NOTICE

This document is intended as a GDPR-ready operational template for publication. Depending on the exact configuration of the website, booking systems, cookies, analytics tools and payment providers, a final legal review by a Malta-based privacy professional is recommended.